Before being tempted and buying a distributor warranty smartphone, you should be careful. Here are the reasons why you should be careful with distributor guarantees.
As lovers know gadgets in general, apart from official guarantee, there are also smartphones with distributor warranty. This distributor guaranteed smartphone is actually a smartphone that is enter through non-official channels or imported by distributors who are not officially appointed by the smartphone manufacturer.
When compared to official smartphone, the distributor's warranty smartphone is indeed priced at more affordable price. But before being tempted and buying a distributor warranty smartphone, you should be careful. Following the reason why you have to be careful with distributor warranty.
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Complicated Warranty Claims! 4 Things You Should Look For On A Distributor's Guaranteed Smartphone
1. Limited Service Center
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When buying a smartphone, generally the seller will suggest to buy a smartphone come right away to service center. This is not a problem if you buy products with official warranty. However, for distributor warranty smartphones, the service center in question is unfortunately only concentrated in certain cities just. Most even only in Jakarta.
It is because service center official that opens many branches usually do not accept distributor-warranty smartphones. If you live in Jakarta, maybe this won't be a problem. However, if you live outside the city of Jakarta, of course you have to send the goods to be checked through the freight forwarder.
Sometimes there are sellers who take the initiative with offer assistance for warranty claims. However, due to the longer claim line, of course the handling time service also will be longer.
2. Complicated Warranty Claim Procedure
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Because the location of the service center is centered in certain cities, the distributor's warranty claim procedure is also available become more complicated. You can indeed ask the seller for help for this warranty claim. However, when making a warranty claim at the store, not necessarily The goods will be sent directly to the service center.
Sometimes there is a time lag that is not short. Even if you want to claim your own warranty, the procedure that must be passed can feel convoluted and long.
VIEW ARTICLE 3. Old Service Process
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If the warranty claim is at an authorized service center, the handling of warranty claims is usually done quickly, especially if there is no replacement of smartphone components. Even if there are components that need to be replaced, the process is usually only takes a few weeks up to one month, subject to availability spare parts. However, on distributor warranty smartphones, the handling process can take longer, especially if there is a component that must be replaced.
The length of this component replacement process is inseparable from the long and complicated procedure that must be passed by the company distributor warranty provider this. Because they don't have official cooperation with related smartphone manufacturers, of course they need another way to obtain the required spare parts.
4. Unsatisfactory Service
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It must be admitted, this distributor service service it's still below the service standard which can be provided by an authorized service center. Hospitality and professionalism too not as good as the official service center staff. In fact, not a few consumers are not satisfied with the service from the distributor.
The distributor's warranty smartphone does seem more like psychological guarantee just. In fact, consumers cannot fully expect or rely on the warranty to guarantee the handling of the smartphone service they buy.
Well, that's the reason why you have to be careful if you want to buy a smartphone product with a non-official warranty. It all depends on your choice, but if not ready, maybe you better choose the official warranty just to minimize the possibility of unwanted.
