Through this article, let's discuss more about what actually happened between Telkom and its users, and is it true that IndiHome did fraud by changing prices and packages unilaterally so that users
In the last few weeks we have been shocked by various kinds of news about IndiHome. The fiber network service provided by one of the SOEs named Telkom has drawn anger from its users due to changes in tariffs and packages which are considered unilateral without further reporting.
Through this article, let's explore more about what actually happened between Telkom with its users, and is it true that the parties IndiHome commit fraud by changing prices and packages unilaterally so that users feel cheated by these changes.
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IndiHome, Fiber Internet Network Leads to User Protest
IndiHome is the latest service from Telkom that provides interactive internet, telephone and TV networks. Through this service, Telkom hopes that in the future home phone users will also be able to use TV and the internet through the same network as telephones.
During the first month after IndiHome do a massive promotion of their package, there are a lot of people who join. Unfortunately, towards the end of January and the beginning of February, IndiHome users finally started to make various complaints because they felt that Telkom had changed prices and packages from IndiHome unilaterally.
One user who was annoyed by this one-sided change was Tere Liye, a writer famous for his novels that best seller. He even had to write an annoyed status through his Facebook account in a discordant tone, to represent the voices of other users who were not heard.
*Be careful subscribing to Indihome. I decided to write this note, because not only 1 or 2 people who submitted complaints. Thousands of them, even more than that. Silent voices. I decided, my voice and theirs should be delivered, whether big companies will hear it, it's up to you, after all, in most cases, when a company dominates a market, has no competitors, consumers can't do much. (The full article can be read via link following: //www.facebook.com/tereliyewriter/posts/1089067531143814)
The Emergence of Online Petitions Due to Unilateral Changes from IndiHome
Besides Tere Liye and thousands of other annoyed IndiHome users, one user named Katsuo Ono even made a petition on line on the Change.org website entitled Telkom is arbitrarily against customers, changing the promo policy with one side, sparking hot coals among netizens. This petition directed to the Minister of SOEs, the Minister of Communication and Informatics, and Telkom cannot be underestimated. From 15,000 people targeted to sign the petition, until this article was created it already exists 10,900 people who were successfully embraced and expressed the same opinion.
In line with what Tere Liye has said, Katsuo also expressed his disappointment with IndiHome for unilaterally changing the rules of the package. The changes include internet package change unlimited without FUP becomes unlimited with FUP. In addition, he also regretted the loss of several TV stations that had previously been promised by Telkom.
Now we know how wide the impact of this arbitrary change in the IndiHome package is, right? But, was what Telkom did wrong and what was protested by the thousands of users was correct?
FAQs IndiHome That Becomes a Mainstay Weapon
Actually, Telkom is not the only one who takes advantage of this situation. From the past, there have been many cases of changes to regulations by the provider because they have included these regulations in the FAQ and EULA given to the user. Usually, the developer will include a point in the rule stating that user agree to give service providers the authority to change any existing packages and features unilaterally.
Unfortunately, most of user lazy to read it because the rules are too many, complicated, and arranged with a display that is not comfortable to read. This is what Tere Liye, Katsuo, and some IndiHome users are complaining about. They feel that as a result of these regulations, Telkom can unilaterally and suddenly change everything they provide.
So, shall we give IndiHome a try? Or have you even tried it? Do not forget to share your opinion in the comments column below.
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